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New Customer-Account Not Recognised

Twelve12
Newbie
Posts: 1
Registered: 4 weeks ago

New Customer-Account Not Recognised

Hi,
I've just made a payment for £197.88 for a 12mth contract standard broadband, set up Plusnet account and can't login as account is not recognised? Also, I have not received any confirmation whether my order has been placed?

Please let me know, what can be done to sort this out.

Thanks.


1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 1,516
Thanks: 292
Fixes: 52
Registered: ‎11-01-2018

Re: New Customer-Account Not Recognised

 

Hi @Twelve12

 

Thanks for getting in touch - could you please PM me the name and address details that the account was set up in and I'll check this for you?

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team