I signed up for a new 18 month contract which started on 29/11/21. I phoned customer support yesterday to ask if I could be supplied with a Plusnet Hub 2 router as part of taking the new contact. The customer support raised a ticket which only mentions that my Broadband is working OK. That is what I told him.
Could you please tell me if I would be able to get a new router.
Fixed! Go to the fix.
Re: New 18 month contract
Hiya @djcjuk, thanks for getting in touch.
I am sorry that the discussion you had with an agent doesn't included the notes of your full conversation and will ensure to pass on feedback internally.
I have provided a further response on your account here for you: https://www.plus.net/wizard/?p=view_question&id= 220061590 if you please add a reply I'll get that picked up for you.