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New 18 month contract

FIXED
djcjuk
Rising Star
Posts: 91
Thanks: 6
Fixes: 5
Registered: ‎05-03-2014

New 18 month contract

I signed up for a new 18 month contract which started  on 29/11/21.  I phoned customer support yesterday to ask if I could be supplied with a Plusnet Hub 2 router as part of taking the new contact. The customer support raised a ticket which only mentions that my Broadband is working OK. That is what I told him.

Could you please tell me if I would be able to get a new router.

 

3 REPLIES 3
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: New 18 month contract

Hiya @djcjuk, thanks for getting in touch.

 

I am sorry that the discussion you had with an agent doesn't included the notes of your full conversation and will ensure to pass on feedback internally.

 

I have provided a further response on your account here for you: https://www.plus.net/wizard/?p=view_question&id= 220061590 if you please add a reply I'll get that picked up for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
djcjuk
Rising Star
Posts: 91
Thanks: 6
Fixes: 5
Registered: ‎05-03-2014

Re: New 18 month contract

Fix

Thanks Lauren I have replied to your ticket.

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: New 18 month contract

Thank you, I have picked that up.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team