New 18 month contract

[#1]

I signed up for a new 18 month contract which started  on 29/11/21.  I phoned customer support yesterday to ask if I could be supplied with a Plusnet Hub 2 router as part of taking the new contact. The customer support raised a ticket which only mentions that my Broadband is working OK. That is what I told him.

Could you please tell me if I would be able to get a new router.

[#2]

Hiya @djcjuk, thanks for getting in touch.

I am sorry that the discussion you had with an agent doesn't included the notes of your full conversation and will ensure to pass on feedback internally.

I have provided a further response on your account here for you: https://www.plus.net/wizard/?p=view_question&id= 220061590 if you please add a reply I'll get that picked up for you.

[#3 · Accepted solution]

Thanks Lauren I have replied to your ticket.

[#4]

Thank you, I have picked that up.