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Need for an engineer

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Walter21
Hooked
Posts: 7
Registered: ‎04-11-2021

Need for an engineer

Hi everyone, I have just signed upto the unlimited fibre extra deal. At the end of signing up it stated an engineer will visit the house. What’s this for? Thanks in advance for your help 👍

 

 

4 REPLIES 4
Baldrick1
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Registered: ‎30-06-2016

Re: Need for an engineer

@Walter21  Welcome to the forum.

Do you already have a working landline? If so does this specifically say that an 'engineer' will actually visit your property?

A technician visit is required to the exchange or the street cabinet, but will only need to visit your property if there is a problem with the connection. Normally you will get a message from Plusnet saying that the connection is up and running. Note this should not be confused advising you on the day that it will be connected, which will come in much earlier. Once advised that it's ready (which can be any time up until midnight) you plug in your hub and it sets itself up automatically.

 

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Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Need for an engineer

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Welcome aboard @Walter21

Yep I can confirm you won't need an engineer visit as we're taking over a line from another provider.

Your services should go live with us on the 18th November anytime up to midnight, you may have a small gap in service if you're moving from another provider but it hopefully shouldn't be for long.

Let us know if you have any issues Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
dvorak
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Re: Need for an engineer


Moderators Note


This topic has been moved from Fibre to My Order

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Walter21
Hooked
Posts: 7
Registered: ‎04-11-2021

Re: Need for an engineer

Thanks Baldrick 1, for your response. Plusnet staff have confirmed I don’t need an engineer to visit 😀