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My Fibre Extra Broadband is still not active - broken promises

leew
Hooked
Posts: 7
Registered: ‎25-07-2019

My Fibre Extra Broadband is still not active - broken promises

Hi Plusnet,

 

Modify Order: 4-805695801610

Applied to switch over to your Fibre Extra contract at the beginning of this month, was initially promised 11th July switch over which was missed, I was then told there was a technical error and my switch over wasn't recorded properly so new date was 25th July (today).  Rang your customer service today for an update as no sign of action and again they said new date is now 1st August.  What's going on please?  This is not your usual customer service I've experienced in the past, I'll await your response.

Many thanks

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 746
Fixes: 284
Registered: ‎01-01-2012

Re: My Fibre Extra Broadband is still not active - broken promises

Thanks for getting in touch @leew

Unfortunately, when you upgraded online a system error meant your order wasn't placed until the 18th.

When this order was placed the original date we requested was the 25th however this has been pushed back to the 31st due to engineer availability in your area.

Apologies for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team