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Mistakes when I ordered upgrades

Posts: 2
Registered: ‎11-05-2016

Mistakes when I ordered upgrades

I recently decided to upgrade my account. During the process I left off some information. I've tried to  contact Plusnet to cancel the upgrade by putting this message to them.

Judging by a lot of the posts on this forum I very much doubt that my order will be cancelled but I can only hope. 

I have looked at these topics and unfortunately cannot find the answer to my problem. I would like Plusnet to completely ignore my requests that I made on Thursday 31st December. Please would you leave my account as it was before I asked for the upgrade.
If you would reset my account so that "an error has occurred . You cannot make any changes to your account while a phone order is being processed " I will then know my instructions have been carried out. Better still please email me when the upgrade has been cancelled. 
Apologies for any inconvenience caused
Thanks and regards
Chris Powell

Posts: 16,597
Thanks: 5,219
Fixes: 245
Registered: ‎24-02-2012

Re: Mistakes when I ordered upgrades

@chrispbug10 You can only cancel this change by calling - messages on this forum will not be accepted. Sorry.