Issue switching to another product

[#1]

Hello!

A couple of weeks ago, i asked to switch from Unlimited Fibre to Unlimited Fibre Extra, and was notified that the switch would happen on January 8th.

However, it is now January 19th and i haven't seen the change take effect yet. Attached the message i get on the website.

Can anyone help?

Thanks,

Rob

[#2]

Moderators Note

This topic has been moved from ADSL Broadband to My Order

[#3 · Accepted solution]

Hi @estreitinho. Thank you for posting. I'll send you an email from your account shortly with further information regarding this. Chris.

[#4]

The switch has been done in the meantime. Thank you!