Is my order being processed?

[#1]

Hi

Could you check my order please? Order was raised and paid on 14th August.  Not heard anything since.  Need to complete in 30 days to avoid cancellation charges from current provider.

The order tracker states:

CHECKING YOUR LINE  We've found a potential problem on your telephone line. We'll look into this and will be in contact with you shortly.

Been stuck like that since day one.

Thank you for your help

[#2]

Perhaps your order has been cancelled, mine was, and I wasn't notified. Had to re-order and continue waiting. You might try phoning them to find out what's happening.