I don’t want to use the word lies but....
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I don’t want to use the word lies but....
15-03-2021 6:44 PM
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Why oh why can’t we get accurate information about dates when we order the line!!! I’m beginning to feel it’s all about getting the deal and screwing the customer.Totally fed up with both Plusnet and BT.
Re: I don’t want to use the word lies but....
15-03-2021 6:53 PM
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@PeterT1 I don't know the full story, but I am fairly certain this delay would happen with anyone you went to who used the BT network, and will be due to engineer availability.
Are you moving from Virgin or other cable provider, or ADSL to FTTC?
Re: I don’t want to use the word lies but....
15-03-2021 6:54 PM
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This topic has been moved from General Chat to My Orders.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: I don’t want to use the word lies but....
15-03-2021 7:03 PM
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Also it takes hours to do these things and I’m probably going to have to do it again tomorrow as I probably prefer a BT router.
Re: I don’t want to use the word lies but....
15-03-2021 7:05 PM
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Ok, I understand that - so I can assume you are switching from ADSL to FTTC, which requires manual intervention by BTOR?
Re: I don’t want to use the word lies but....
15-03-2021 8:04 PM
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Reading through it sounds like BT told you the true situation so I don’t know why you are upset with them? I’m afraid that it’s a case of Openreach availability.
Are you aware that both Plusnet and BT retail are owned by BT plc? Plusnet are very much the budget ISP and don’t have many of the features provided by BT retail. The BT hub is definitely better than Plusnet’s offerings but they can be set up to work with Plusnet. Many of us has bought one from an auction site and use them, see the pinned posts at the top of the Router board.
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Re: I don’t want to use the word lies but....
15-03-2021 10:07 PM
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Thanks again for input.
Re: I don’t want to use the word lies but....
15-03-2021 10:10 PM - edited 15-03-2021 10:11 PM
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Plusnet or BT Retail would not know engineer availability until they actually placed the order - 14 days is the usual timescale, but the current situation can extend that.
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