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Hub delivery

Saz1
Newbie
Posts: 3
Registered: ‎12-09-2022

Hub delivery

My fftp installation is due on Thursday but my hub 2 hasn't arrived yet (it's now Monday Eve), should it be here by now or is it literally left till the last minute?
7 REPLIES 7
SpendLessTime
Hero
Posts: 3,000
Thanks: 928
Fixes: 86
Registered: ‎21-09-2009

Re: Hub delivery

Left to the last minute. But if worried, I would suggest that you call in and ask if it's been dispatched. Sometimes they forget or packages get lost in the post as they are not tracked.

Waiting for a response from staff on the forum means a wait of 3 to 7 days currently (in general).

Ex - Plusnet Customer (2009 - 2023) now with BT
dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Hub delivery


Moderators Note


This topic has been moved from Full Fibre to My Order

Customer / Moderator
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If it fixed it click 'This fixed my problem'
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Hub delivery

Hi there,

Sorry for the worry we've caused here. I can see we've put your new hub in the post Monday night actually.

Have you received it yet? Hope all goes well with your FTTP installation tomorrow! 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Saz1
Newbie
Posts: 3
Registered: ‎12-09-2022

Re: Hub delivery

Yes all went well thanks Smiley
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
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Registered: ‎21-04-2017

Re: Hub delivery

Awesome! Let me know if there's anything else you'd need help with

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Saz1
Newbie
Posts: 3
Registered: ‎12-09-2022

Re: Hub delivery

Thanks. I had meant to ask the openreach guy if my original master socket could be removed now. Is that something that could be done?
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,845
Thanks: 874
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Registered: ‎27-04-2007

Re: Hub delivery

Hi there, yes if you no longer have use for a landline into the property you can remove that if you like.

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 Adam Walker
 Plusnet Help Team