Hub Two

[#1]

I have full fibre install booked for 14 Jan. When can I expect the Hub Two to arrive? 

Don't want to be left without a working router as I work from home.

The "track my order" page is still showing the Hub One I had 5+ years ago. Ordered full fibre on 23 Dec so I can understand why it wasn't sent immediately, just wondered if (and when) I need to prompt them (assuming that's even possible).

Thanks

[#2]

The hubs are normally send to arrive 1 or 2 days before the go live date. However, your hub 1 will work perfectly, albeit limited to 300Mb download i believe until the hub 2 arrives.

[#3]

Thanks for the reply, I assumed the Hub 1 just wouldn't work at all. Not too fussed about the speed, it's always been fine as it is, but I do have teenagers for whom it is a primary concern! 😂 

I'll check again towards the end of the week for the hub 2 being sent out.

[#4]

However, your hub 1 will work perfectly, albeit limited to 300Mb download i believe until the hub 2 arrives. 

AIUI the downstream bandwidth isnt a problem, but for some reason, the upstream bandwidth is limited to around 30Mb. So it will be fine on up to a FF150 product but will restrict upstream bandwidth on higher speed products

@francemillers 

I assumed the Hub 1 just wouldn't work at all

Just disconnect the existing cable from the DSL port and connect the WAN port to the ONT (which Openreach will install) using a Cat5e (or better) ethernet cable and the Hub 1 should automatically reconfigure itself