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Hub 2 not yet delivered

FIXED
Riverman23
Hooked
Posts: 5
Registered: ‎20-04-2023

Hub 2 not yet delivered

A couple of weeks ago (4th April) I ordered Fibre and was told a new Hub 2 would be sent out in 3-5 days - I have been billed for the Hub 2 postage, but haven't received the Hub 2 yet .

Any help would be appreciated...

😟

10 REPLIES 10
jab1
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Registered: ‎24-02-2012

Re: Hub 2 not yet delivered

@When is your connection due to go live - the Hubs are sent out to arrive 2-3 days prior?

John
Riverman23
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Posts: 5
Registered: ‎20-04-2023

Re: Hub 2 not yet delivered

Go live date is the 5th of May

jab1
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Re: Hub 2 not yet delivered

If that is a confirmed date, then expect it any time from the 2nd - they are despatched to arrive a couple of days prior.

John
Riverman23
Hooked
Posts: 5
Registered: ‎20-04-2023

Re: Hub 2 not yet delivered

Hmm, pretty sure it was 3-5 days from the order being placed as per 

Hub 2 not delivered yet - Plusnet Community

 

 

jab1
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Re: Hub 2 not yet delivered

@Riverman23 Are you moving from another ISP/upgrading a Plusnet connection from ADSL to FTTC/Full Fibre?

John
Riverman23
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Registered: ‎20-04-2023

Re: Hub 2 not yet delivered

Jab1 - I'm upgrading from Plusnet ADSL to Full Fibre. 

jab1
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Re: Hub 2 not yet delivered

Ah - it is all becoming clear. As you already have a Plusnet supplied modem/router (which one?) and moving to Full Fibre, this is treated as a 'New Supply' order, and the route for those is as one from another ISP. The Hub despatch is tied in with a confirmed installation date, and will be advised to you via email/text. They are sent as I said earlier to arrive 2/5 days before your Fibre installation date, and are sent via Royal mail Tracked 48hr.

John
willcutforth
Plusnet Help Team
Plusnet Help Team
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Registered: ‎27-11-2020

Re: Hub 2 not yet delivered

Fix

@Riverman23 Got it sent out now for you anyway just so we don't have to rely on it automatically coming out.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Riverman23
Hooked
Posts: 5
Registered: ‎20-04-2023

Re: Hub 2 not yet delivered

Many thanks for arranging this for me, I have now recvd a confirmation email - so looking good.

willcutforth
Plusnet Help Team
Plusnet Help Team
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Registered: ‎27-11-2020

Re: Hub 2 not yet delivered

Awesome, glad to hear it! Let me know when you get it!

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team