cancel
Showing results for 
Search instead for 
Did you mean: 

engineer set up confusion

benslette
Newbie
Posts: 2
Registered: ‎23-04-2023

engineer set up confusion

hello, I've moved to a new place which had plusnet fibre installed, so bought a fibre package. it's just broadband so no phone. I'm wondering whether I still need an engineer? I manage a mental health service from home and my phone/4g router has poor signal in this area and couldn't manage a video call eg, so the wait of three weeks is worrying me a bit. if it's definitely needed (there was some confusing information provided on chat by a few different people!) then how do I find out about cancellations eg to bring it forward? thanks so much.
4 REPLIES 4
bmc
Hero
Posts: 3,351
Thanks: 1,113
Fixes: 51
Registered: ‎28-02-2017

Re: engineer set up confusion

@benslette 

Are you talking FTTC or FTTP (known as Full Fibre).

 

If a fibre ONT is already installed then no engineer shouln be required.

 

With PN FTTP there is no voice package so you would need a VOIP account with someone for a phone service.

 

Brian

dvorak
Moderator
Moderator
Posts: 29,558
Thanks: 6,646
Fixes: 1,485
Registered: ‎11-01-2008

Re: engineer set up confusion


Moderators Note


This topic has been moved from Broadband to My Order

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
benslette
Newbie
Posts: 2
Registered: ‎23-04-2023

Re: engineer set up confusion

Thanks Brian, that makes things clearer.

Can anyone else advise as to whether it's at all possible to bring appointments forward as I am stuck between having to leave the house for data and needing to work from home, which I can't do elsewhere due to sensitive patient data. If I call, can a cancellation/ postponed spot be allocated?

Thank you
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,885
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: engineer set up confusion

Hi @benslette sorry to disappoint but installation dates are the soonest available for us to book, if we were to look at changing the date we'd only see dates further ahead into the future. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team