Showing results for 
Search instead for 
Did you mean: 

Hub 2 Router hasn't arrived

Posts: 1
Registered: ‎19-08-2022

Hub 2 Router hasn't arrived

I placed an order for full fibre on 29/07/22. My hub 2 router has yet to arrive and when I go to the order tracker it says that I do not have an order in progress. Any ideas?

Community Gaffer
Community Gaffer
Posts: 16,757
Thanks: 4,746
Fixes: 307
Registered: ‎04-04-2007

Re: Hub 2 Router hasn't arrived

I can see you've since spoken to support who have placed the order for the hub.

The hub is typically dispatched to arrive a couple of days or so before service activation. As your service is not due to be activated until the end of the month, this had not yet happened.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵