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Hub 2 Router hasn't arrived
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Hub 2 Router hasn't arrived
19-08-2022 9:33 AM
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I placed an order for full fibre on 29/07/22. My hub 2 router has yet to arrive and when I go to the order tracker it says that I do not have an order in progress. Any ideas?
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Re: Hub 2 Router hasn't arrived
19-08-2022 12:50 PM
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I can see you've since spoken to support who have placed the order for the hub.
The hub is typically dispatched to arrive a couple of days or so before service activation. As your service is not due to be activated until the end of the month, this had not yet happened.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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