How long ??
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- How long ??
How long ??
27-11-2016 8:44 PM
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I signed up to Plusnet on Nov 6th and duly paid upfront line rental, activation a minimum of 10 working days Still no communication, no date for my service to start, but you happily took my money out of my bank, come on Plusnet !!
I was told no land line no was registered to open reach ? We'll how come my last three providers have managed to locate my landlines ok, either cancel my order or communicate with me asap , getting fed up of waiting now.
Re: How long ??
28-11-2016 11:31 AM - edited 28-11-2016 11:36 AM
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Re: How long ??
30-11-2016 11:39 AM
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Private messaged you a couple of days ago, any news for me yet or can I just organise a full refund and cancel this order, I was not expecting to be waiting almost a month without any communication.
Re: How long ??
30-11-2016 3:47 PM
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I know that there's been a ticket correspondence stating that the details are incorrect in terms of your order.
The reason for this is that when we search your number, it seems to be registered on a different street a mile up the road from you. As well as this it seems to be registered to a shared LLU provider (likely Sky).
I'd be happy to PM you the street it's registered to, though for the records to be so far off, it feels like the details may be incorrect.
Matty
Re: How long ??
30-11-2016 4:09 PM
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Re: How long ??
02-12-2016 2:18 PM
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Hi @pooliemad,
I have looked into this for you and I have been able to place your order now. The transfer is in progress and will complete for both phone and broadband on the 16/12/2016. Sorry for any inconvenience this may have caused.
Re: How long ??
03-12-2016 11:06 AM
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How come all of a sudden my phone number has matched your records ?? I need it noted that my up front line rental came out of my bank on 6th of November, !
Re: How long ??
12-12-2016 12:00 PM
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When I checked this for you I could see that the systems was automatically kicking out tickets back to you every time you responded with the same message that the order couldn't be placed. From this I believe that the second number in which you provided us with which was the correct number was missed.
Upon my further investigation I found the secondary number you provided us with and changed the details in your account and I was successful in placing you order correctly.
As for your first monthly payment, this won't start until the service goes live on the 16/12/2016.
Re: How long ??
13-12-2016 11:43 AM
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Re: How long ??
13-12-2016 11:58 AM
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I am as well haha. Yeah sorry I didn't explain that as clearly as I should have. The line rental saver won't start until the service goes live which is the same as your first month you paid in advance when you signed up.
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