How long it takes to be connected?
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How long it takes to be connected?
22-04-2021 3:41 PM
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I requested to move from VM to Plus net recently. I was given a date of 20/04 for all phone, etc services to be connected and working. However, it appears Openreach, the supplier are again trying to cause unnecessary delays in coming to fix a phone connection. I have emailed customer services and I do not understand why this delay, in these of most difficult times.
Re: How long it takes to be connected?
22-04-2021 3:47 PM
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Either call up or hopefully a staff member will pick up your query here.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: How long it takes to be connected?
22-04-2021 3:48 PM
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Moderators Note
This topic has been moved from Home Phone to My Order
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: How long it takes to be connected?
22-04-2021 3:56 PM
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@Gh06 VM use their own network and lines to your property, so Openreach would need to install a new line.
Do you have an existing BT line in your property? If so when was it last used?
Re: How long it takes to be connected?
22-04-2021 4:13 PM
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When the engineer called at the beginning of this month, he told me there was no BT connection. However,he was requesting one but this would be completed in about a fortnight
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