House move - no broadband and have to change number again
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- House move - no broadband and have to change numbe...
14-01-2020 2:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Now Tuesday still with no broadband (phone on new land line number OK). Problem raised by phone yesterday and told solved. Still no connection 2hrs later and 2nd phone call with ticket raised and warning I probably need to get new account as it is a known Plusnet problem! - means another new land-line number apparently. Nightmare as just advised 300 contacts and all online accounts of new number and new address. Just tried connecting at 2 am, after midnight and nothing. Will wait until 24hrs is up at 2 pm, but not looking good and having sleepless night thinking of all that work to do again. If anyone can assist may save me ditching plusnet after 20+ years!
Engineer checked router and speed on Friday - OK. Waited for new number to connect 2 hrs latet - OK. Then just no broadband since. Was told the old reference number had not been changed.
Fixed! Go to the fix.
Re: House move - no broadband and have to change number again
15-01-2020 3:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Choneybone, thanks for getting in touch.
Apologies for the issues you're having with your service. I'll get this chased up with our Provisioning Team and ask they update you as soon as possible with regards to the account.
I'm sorry for any inconvenience this is causing,
Re: House move - no broadband and have to change number again
16-01-2020 7:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks, if you did try. Nightmare come true and have had to change account with new telephone number after only a week with the old new number. All down to Plusnet internal systems. Over 20 years more than happy with PN and referred several peope. Now devastated that a simple house move for health reasons has created so much havoc at a very stressful time.
Even worse with a new username I now feel sick that this will mean the end of my old email address that I had for 20 years - never mentioned during call to raise new account. Waiting to see what happens but think I will jump off cliff if I have to ditch old email!
18-01-2020 12:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to us @Choneybone
I'm really sorry to hear that this has happened.
From what I can see you spoke with one of my colleagues regarding this yesterday and they've managed to get this resolved for you
Apologies for any inconvenience this has caused
Re: House move - no broadband and have to change number again
18-01-2020 1:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: House move - no broadband and have to change number again
18-01-2020 1:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Glad to hear it @Choneybone!
I can confirm the new account that we set up has been closed as well
If you have any further issues let us know
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- House move - no broadband and have to change numbe...