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Had text to say cant transfer phone no

Posts: 4
Registered: ‎16-01-2020

Had text to say cant transfer phone no

Ive had the same phone number for over 30 years first with BT then Talktalk. I was encouraged to switch to Plusnet by my family after poor service from Talktalk. Having checked and confimred I could take my number I am now told I cant take my number. If this is the case then Im afriad I need to cancel as changing my number is red line I dont want to cross.

Thanks and regards


Plusnet Help Team
Plusnet Help Team
Posts: 8,674
Thanks: 1,352
Fixes: 456
Registered: ‎01-01-2012

Re: Had text to say cant transfer phone no

Thanks for getting in touch @Harman110

I can confirm that the e-mail was sent in error and we are indeed transferring your previous number over to us.

Apologies for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team