Generally speaking … this can be complex space.
Your contract transfer to a new address is a two part order … a cease at your current address and a provide at the new address.
Whilst there is an open cease order on a line, no ISP can raise a supply order. Thereby there is probably no point raising an order before your move.
If the cease could be cancelled leaving your provide intact, so an order can be placed at the old property (working line take over) there is a real risk of that happening whilst your account is connected to that line … resulting in its closure and the move being cancelled.
Your safest course of action is to do nothing and leave the remaining occupant to make their own arrangements AFTER your service has transferred.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
