Engineer visit

[#1]

Hi, can anyone advise me on the correct procedure please,
I have just renewed my package with fibre broadband with PN but at the same time I'm moving property, the property I'm moving into has a open reach ONT but is in a bedroom at the side of a single socket? In the meantime open reach have confirmed that on my move date they will switch the system on remotely which means no engineer visit? I've spoke to PN to tell them the problem as I want the ONT moving to the living room which is a simple process but I have been told I cannot do anything until the system goes live? I cannot make contact with openreach as they say it's your service providers issue to raise the question? I am in the cooling off period and when the move happens on the 25th of next month I am in their hands to when it will be rectified? Any help or advice would be appreciated

[#2]

Who says moving the ONT  is a 'simple process', @dazc ? It isn't.

[#3]

@dazc   Welcome to the Plusnet Community Fora.

‘Rectified’ suggests there is a fault. You can use an adapter to provide the recommended two sockets.

 Moving the ONT is not as trivial as you suggest. There are other options, all of which will be chargeable additional services unless you do it yourself.

[#4]

@dazc 

As the Router connects via ethernet cable if you can run said cable from the ONT to your desired location then that's you sorted.

You can re-locate the ONT yourself but that's basically the same as running an ethernet cable.

https://www.premitel.uk/consultancy/expert-advice/how-to-relocate-the-ont-fibre-termination-point/

It may not be physically possible for OR to locate the ONT in the living room which is why it's in the bedroom. What can and can't be done is a dark art which often depends on the engineer doing the install. You just don't know.

Brian

[#5]

Why is it not a simple job? Its a ground floor flat? What's the potential problems? Thanks for your feedback

[#6]

Put your router where you need it, don’t subject yourself to the aggro of moving the ONT.

Most people have their routers right by the ONT, connected by a short ethernet cable. (Probably the one from the box.) But you can connect your living room router to the ONT with a long ethernet cable (minimum Cat 5e cable for gigabit speed, and cat 5e is more flexible than Cat6 cable). If you can route that cable from your living room to the ONT neatly, then you’ll be happy with the result.

Some people take a different (and slightly more complex) approach: leave the ONT where it is with the router next to it, but use a separate WiFi access point which is conveniently placed in living areas or somewhere central. This might be just as much work for you in putting a neat ethernet cable between the rooms for the access point, so this option may not be for you.

[#7]

Ah, the extra information is useful, @dazc . It depends whether relocating involves the engineer doing any internal drilling though - if it does, I doubt they will entertain it. 

[#8]

@dazc Where is the living room located compared to the bedroom? Are you fed from a telegraph pole or underground?

There are lots of variables involved. If the living room is at the opposite side of the house to where the line enters, can it be routed around the side of the house, or are you mid-terrace?

[#9]

Why is it not a simple job? Its a ground floor flat? What's the potential problems?

The ONT is connected by a fibre cable to the CSP (grey box) on the external wall. Often the CSP is placed opposite to the ONT on the same wall and so the fibre cable is very short. To move the ONT involves either

1) a new fibre cable from the new ONT position back to the CSP and the fibre re-splicing in the CSP

2) moving the CSP to opposite the new ONT location, a new hole in the wall, a new external fibre to the CSP and a new internal fibre cable and splice

Neither of those is simple, and requires a chargeable Openreach engineer visit

[#10]

Worth noting that your in-progress order will be for taking over an existing ONT with service at the new property. An order for an ONT relocation is, as noted above, a completely separate and chargeable order. That’s probably why you were told you couldn’t do that while your ‘take over existing’ is in progress.

I suspect that paying an electrician to put an ethernet cable between the two rooms with an ethernet socket in each room would be cheaper than getting the ONT relocated. (No routers, just a plain cable with a socket at each end.) Then your single mains power socket is by the ONT (on its outside wall) plugged into your new tidy wall socket with a short ethernet cable, and in the other room your router is where you want it, also plugged into the mains and your new tidy ethernet socket.

[#11]

@dazc 

For information the ONT must be powered up as part of the order process - they run a test on it.

As to getting OR to move it, I believe the charge is something in the region of £160

Brian

[#12]

@jab1  As there is an existing ONT there will be no engineer visit as the OP has said in the opening post. Trying to get Openreach to move it is likely to be difficult, frustrating, expensive and not worth the effort.

@dazc  Much better solutions have been suggested, using an ethernet cable to connect to your router is the easiest. 

To physically move the ONT is not straightforward, Openreach would have to replace the internal fibre and route it to the new location of the ONT. If this involves going through internal walls and round doorframes etc they would probably refuse to do it.

If you are prepared to do it yourself (not approved by Openreach) there are ways to extend the incoming fibre from it's current position, as suggested by @bmc in msg#4.

A neater method is to use Invisilight fibre, which is very thin fibre, can be glued to skirting boards and is easier to install around corners. Kits are available with the required fibre and connectors. Might be quite a tricky job. 🤔 

[#13]

Although I agree with what everyone above has said about relocating an ONT to another room not being a trivial job, in my case it would be reasonably straightforward to put it anywhere in the house to where flexible conduit could be routed under floorboards as I am fortunate enough to have 25m of the internal fibre cable coiled up under the floorboards below my upstairs located ONT, which the OR installer agreed to when my BFT FTTP was installed at a time when 30m internal cables could be requested.  

[#14]

Its a ground floor flat, ironically I'm currently in the upstairs flat directly above it and the connection box is directly outside the ground floor flat gable end!! The bedroom in question where the ONT is, it's on the other side of the building.
Concrete floors in the premises, access is easy around the building? Their is a communal aerial which i will never use which can be sacrificed, so no drilling involved apart from fixing the new ONT box . Thanks for your feedback

[#15]

Thank you all for your feedback and advice, it is all duly noted