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Help! Help! Waiting over 2 months for broadband. No way of contacting Plusnet

Newbie
Posts: 1
Registered: ‎24-11-2020

Help! Help! Waiting over 2 months for broadband. No way of contacting Plusnet

Hi,

I signed up for Fibre Extra broadband on the 18th September. I made my initial payment and got an email confirmation that my order is being processed. I'm still waiting.

When I log in to my account it says that the order is still being processed 2 months later. No router, no transfer. Thankfully my current provider is still operational.

There is no way of contacting Plusnet, either by email or by phone at present (not taking calls at present, online help service not in operation at present). 

Any suggestions appreciated. 

1 REPLY 1
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Registered: ‎11-01-2008

Re: Help! Help! Waiting over 2 months for broadband. No way of contacting Plusnet


Moderators Note


This topic has been moved from Fibre to My Order

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