Help! Help! Waiting over 2 months for broadband. No way of contacting Plusnet
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Help! Help! Waiting over 2 months for broadband. N...
Help! Help! Waiting over 2 months for broadband. No way of contacting Plusnet
24-11-2020 10:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I signed up for Fibre Extra broadband on the 18th September. I made my initial payment and got an email confirmation that my order is being processed. I'm still waiting.
When I log in to my account it says that the order is still being processed 2 months later. No router, no transfer. Thankfully my current provider is still operational.
There is no way of contacting Plusnet, either by email or by phone at present (not taking calls at present, online help service not in operation at present).
Any suggestions appreciated.
Re: Help! Help! Waiting over 2 months for broadband. No way of contacting Plusnet
24-11-2020 12:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators Note
This topic has been moved from Fibre to My Order
If it helped click the thumb
If it fixed it click 'This fixed my problem'
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Help! Help! Waiting over 2 months for broadband. N...