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Gift card email

Aruss2000
Newbie
Posts: 2
Registered: ‎19-02-2023

Gift card email

Hi I upgraded to full fibre on the 9th of February but have not received my £60 gift card email?
Thanks
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3 REPLIES 3
csmith94
Plusnet Help Team
Plusnet Help Team
Posts: 392
Thanks: 153
Fixes: 28
Registered: ‎01-12-2020

Re: Gift card email

Hi @Aruss2000 

 

Thanks for reaching out over the forums, hope you're doing ok today Smiley 

 

Your service went live on the 10th Feb, by the end of this week you'd be expecting to receive the email to claim the reward card. If not, drop a reply on this thread and we can then get this chased up for you.

 Curtis Smith
 Plusnet Help Team
Aruss2000
Newbie
Posts: 2
Registered: ‎19-02-2023

Re: Gift card email

Please can you chase up as never recieved email.

thanks

csmith94
Plusnet Help Team
Plusnet Help Team
Posts: 392
Thanks: 153
Fixes: 28
Registered: ‎01-12-2020

Re: Gift card email

Thanks for letting me know @Aruss2000, I've sent this off to our cashback team to have a further look into. They'll be back in touch within 5 working days. 

 Curtis Smith
 Plusnet Help Team