Full Fibre upgrade

[#1]

 Upgraded to Full Fibre -  installed last week but router not received at the time engineer came. He set it up with my existing one and said just replace it when new one arrives.. Router arrived a few days later and i connected it OK.

I have just received an email from Plusnet  to say my account  is being charged £6.99 postage for the new router.

Is the router not part of the installation?

[#2]

What model of  router did you have? Irrespective, any router supplied by PN is subject to a P&P charge.

[#3]

As @jab1 said, you need to pay the P&P.

However, it you already have the same model (hub2) you can return it as not required.
If it is not the same model, best to keep it as PN can troubleshoot using it if you have an issue.

[#4]

And, although we don't  know what speed the OP has ordered, the H1 is not really suitable for the higher-speed tiers.

[#5]

The old and new routers are both Hub 2 but the new one does provide a quicker speed.  (up to 300mbps) That is the level I paid for.

The correspondence  from Plusnet suggested the engineer may bring it or it would be sent by post to arrive before the engineer arrived. Neither happened. I do not recall any mention of postage charges.

Thanks  for your replies.

[#6]

If the new   one is 'better', then I suggest you return the old one - see  https://www.plus.net/help/broadband/plusnet-router/ for details/instructions.