Full Fibre activation date is close and still No new Router arrived
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Full Fibre activation date is close and still No new Router arrived
31-01-2024 10:48 AM
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Hello!
I am moving to my new address in 2 days, activation of 300mb Full Fibre at new address is scheduled for the 5th of February, I was told I would have received the new Hub2 router at my current address so I could have it ready for activation day, but I haven’t received it yet. I can’t seem to find anything about it in My Account.
I currently have the Hub1 and I know it could work but has the upstream capped, so that is why I am meant to receive the Hub2. Is there a way to see if it has been sent or not?
Thanks
Re: Full Fibre activation date is close and still No new Router arrived
31-01-2024 11:14 AM
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@AlbaF The Hub is sent out via RM Tracked24 to arrive ~2 days prior to activation. Is there any notification on your account that it is in process?
Re: Full Fibre activation date is close and still No new Router arrived
31-01-2024 11:21 AM - edited 31-01-2024 11:21 AM
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@jab1 Thanks for your reply! I didn’t receive any notification about this either via email, sms or on my account. Fortunately I have access to my current address until the 3rd of February, so if it comes by then I could come and pick it up, but would like to have some more info.
Re: Full Fibre activation date is close and still No new Router arrived
31-01-2024 11:23 AM
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As a mere Community member, I can't help further - maybe give Plusnet a call?
Re: Full Fibre activation date is close and still No new Router arrived
31-01-2024 11:31 AM
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@jab1 thanks anyway! I will try to call them tomorrow
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