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Fibre order date

FIXED
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Dabbler
Posts: 10
Fixes: 1
Registered: ‎16-10-2013

Fibre order date

I checked on the https://www.broadbandchecker.btwholesale.com/ website last week and found that fibre was available for my address. I upgraded my current plusnet adsl connection to fibre and have a go live date of tomorrow. 

I've not yet received my new router or had any other communication and now I note that when I look at the broadband checker website it says that fttc isn't available until the 15th May.

Is it possible to get an update on when I will get fibre?

4 REPLIES 4
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All Star
Posts: 1,249
Thanks: 291
Fixes: 13
Registered: ‎28-02-2017

Re: Fibre order date

@iabbott 

Look at the narrative after the results window on the Checker.

 

Does it say anything about an Open Order on your line?

 

Brian

Highlighted
Dabbler
Posts: 10
Fixes: 1
Registered: ‎16-10-2013

Re: Fibre order date

No it doesn't say anything about an open order. 

In my plusnet account, under account summary, I can see that I have an 18 month contract listed as "pending", which I assume is my new fibre one. Strangely it has a date of 01/01/1970 though - so I assume it hasn't been set up properly yet.

Highlighted
Dabbler
Posts: 10
Fixes: 1
Registered: ‎16-10-2013

Re: Fibre order date

Fix

I had a reply from plusnet to say that it had been delayed for a week. Hopefully everything should go to plan then.

Highlighted
All Star
Posts: 1,249
Thanks: 291
Fixes: 13
Registered: ‎28-02-2017

Re: Fibre order date

@iabbott 

The checker should eventually show an Open Order for your line.

 

PlusNet operate a "just in time" dispatch for your router. However, once received it can be plugged in straight away as it works with ADSL and your doing an upgrade.

 

Brian