Fibre or not??
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- Fibre or not??
Re: Fibre or not??
06-03-2019 9:45 PM
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Yeah I understand the frustration, it's possible that a port was reserved but it's difficult to tell until the order is progressed. I'll make sure we escalate this appropriately if the next update doesn't move us forward.
Re: Fibre or not??
08-03-2019 2:55 PM
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I presume nothing will now be done by BTW or Or until Monday at the earliest. Now into 5th week since the supposed go live date 😡😡
Re: Fibre or not??
08-03-2019 3:03 PM
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I received a response about an hour ago advising it has been further escalated with Openreach and to review on 11/03/2019 to which I asked if there's any way they can raise this any higher up. I'm holding off on replying to the ticket until I've got a response on that.
Re: Fibre or not??
08-03-2019 3:29 PM
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Thanks for chasing.
Re: Fibre or not??
08-03-2019 3:31 PM
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Re: Fibre or not??
12-03-2019 2:41 PM
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Thanks for the updates on the ticket. Is the network records issue possibly due to the fact that the cabinet is now full?
![Huh Huh](/html/@E2297E1574AC8AB2FE5882A8865382BF/images/emoticons/huh.gif)
I presume this is why the KCI2 hasn't been triggered, as the order cannot complete due to no fibre capacity?
Re: Fibre or not??
12-03-2019 3:23 PM
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I've discussed this with @MatthewWheeler and we think that may very well be the case, but it's difficult to say definitively until this has been investigated by Openreach and they've come back to us with the outcome of their investigation. However normally if a fibre order is placed and it turns out there is no capacity while it's on its journey through the supplier systems, it'd normally fail pretty quickly and we'd be given a rejection code something along the lines of "No DSLAM ports available". It looks like we may have to ride this out and see what happens.
Re: Fibre or not??
12-03-2019 3:37 PM
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Re: Fibre or not??
12-03-2019 3:46 PM
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Re: Fibre or not??
14-03-2019 12:06 PM
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In the background I thought I'd query this with the fibre enquiries team at Openreach by raising a formwize to them and I've received a reply back just now advising that FTTC is available and upon checking DSL Checker I can see it's no longer showing a waiting list. So far it's a good sign!
Re: Fibre or not??
14-03-2019 6:37 PM
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Thanks @Gandalf
Hopefully good news then. The adsl checker still tells me waiting list but you likely have more up to date information.
With a bit of luck the DSO escalation will yeald a result....
Re: Fibre or not??
14-03-2019 7:11 PM
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Re: Fibre or not??
15-03-2019 7:19 AM - edited 15-03-2019 7:19 AM
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Hey Penfold,
I've just checked again and DSL Checker does show a waiting list now.
I'd use the same website as you would when checking.
Looks like the availability dropped pretty quickly. That, or I was seeing things. However, the fibre enquiries team have confirmed FTTC is available, so based on that I'm hopeful the order will go through fine.
Re: Fibre or not??
19-03-2019 7:01 PM
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Just an update.... Now the 19th march and still no sign of this stuck order progressing. Its with the network records team who seem to need at least 48hrs to progress this.
Anoush is doing his utmost to progress this, but are there any steps I can take with OR, as this is getting just silly now
Re: Fibre or not??
19-03-2019 9:36 PM
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Hi @penfold
I am really sorry for these delays that you have experienced with you mother in laws fibre upgrade, I appreciate that this is frustrating for you.
Unfortunately there are no direct steps that you can take with Openreach regarding this as they are not customer facing.
Anoush has been in contact today and will continue to provide you with all the information he is provided by our suppliers via the ticket for the order here
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