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Where did my order go ?

jy742
Interested
Posts: 2
Registered: ‎20-03-2019

Where did my order go ?

I signed up for broadband and home phone and booked engineer, credit card payment of £72 is showing as pending but no idea what happened after I entered my bank details for the on going monthly payments 🤔

I have no email regarding my order whatsoever and my DD instruction is not showing on my Bank Account either.
First time customer here what do I do ?
Thank you
Julie
1 REPLY 1
Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Where did my order go ?

Hi @jy742 Sorry to hear about the issues you've experienced during sign up. Please can you send me a private message with the username which you created, so that I can check whether there has been an account made?