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reward card

davej1
Newbie
Posts: 3
Registered: ‎16-03-2019

reward card

Can someone tell me when you get a email for my 75 pounds reward card, it has been over ten days not received a thing I have tried the call center total waste of time.

5 REPLIES 5
Plusnet Help Team
Plusnet Help Team
Posts: 839
Thanks: 145
Fixes: 24
Registered: ‎22-01-2018

Re: reward card

Hello @davej1,

 

Thanks for getting in touch and welcome to the forum. So that we can assist further can you advise if the deal was taken directly through our website or an affiliate site such as Top Cash back?

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
davej1
Newbie
Posts: 3
Registered: ‎16-03-2019

Re: reward card

Hi Sammy M.

thanks for getting back to me.

we applied through Uswitch who directed me to apply through your website.  Had an online chat yesterday with one of your colleagues  who advised we need to chase reward card through Uswitch - have called them today and they advise us this was not the case we need to request it from PlusNet. 

thanks Dave

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 298
Thanks: 29
Fixes: 12
Registered: ‎06-08-2018

Re: reward card

Hi @davej1,

Thanks for getting in touch.

I'm sorry that you haven't received any details about the reward card, I appreciate you querying this. Please accept our apologies for any inconvenience caused.

I have looked into this for you and have sent you a response here.


Let us know if you need anything further.

Thanks - Tahir

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
davej1
Newbie
Posts: 3
Registered: ‎16-03-2019

Re: reward card

Hi 

I have checked all my emails (including spam/junk) and cannot find a link to request the £75. reward card. How do I go forward from here. 

thanks

Dave

Plusnet Help Team
Plusnet Help Team
Posts: 523
Thanks: 71
Fixes: 25
Registered: ‎06-08-2018

Re: reward card

Hello @davej1

 

Thank you for informing us you have checked all your email inbox.

 

I have updated your ticket with a response. You can view this by Clicking Here

 

Should you require any further assistance, please do get back in touch with us.

 

Best wishes

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team