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Fibre Switched over, but no modem

jan22don
Browser
Posts: 1
Registered: ‎05-06-2019

Fibre Switched over, but no modem

Hi,

 

Due switch over date was 3rd June, service switched over 4th June, great!!  But you have not sent modem, so I have no service. 

Could you not have waited till you sent out modem and received before switching over?

 

Got a text yesterday,  modem posted, will be here within a few days? Come on, not the best of service.

 

 

 

 

 

 

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 28,509
Thanks: 6,300
Fixes: 1,459
Registered: ‎11-01-2008

Re: Fibre Switched over, but no modem


Moderators Note


This topic has been moved from Fibre to My Orders

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OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: Fibre Switched over, but no modem

Hi @jan22don, thanks for your post and Welcome to the Community!

 

We're sincerely sorry to hear of this delay in your router being sent.

 

Please let us know here when you've received it and we'll ensure that your downtime is credited against the next bill.