Expecting Reward Card

[#1]

Hello!

I have recently joined Plusnet!

I ordered my broadband ~4th October, and it went live on the 17th.

I believe there was a reward card detailed with the package offer.

Typically how long does it take for the reward card to be emailed to me?

If others have recieved a reward card, how long did it take for it to arrive in your inbox?

Thanks!

[#2 · Accepted solution]

Hi @adam6813 

Welcome to the community.

You should receive a link to your registered email address within 10 days of activation. The email has a link on it to claim the reward card, then it should arrive with you within 30 days of claiming.

Keep an eye on your email inbox and junk/spam folder. If you haven't received the link by email after 10 days, let us know and we'll chase it up for you.

Plusnet Reward Card - Frequently Asked Questions

Chris

[#3]

Hi 

How do I post a similar message to be looked into please?

[#4]

You just have!!!

Have you looked through Plusnet's help pages?  See Plusnet Reward Card - Frequently Asked Questions | Help | Plusnet

[#5]

Thanks Townman,

I took out Full Fibre 500 broadband in September for activation on 3rd October.  However, I have received no correspondence from you regarding the reward card.

[#6]

Received no correspondence from Plusnet.

I'm a customer / community member the same as you.

@Christopher_G or @Leanne_T should pick this up soon.

[#7]

Thanks @Townman for making us aware. 

@teletek I have sent you a private message to get some details from you to help get the reward card looked into

Leanne.