Expecting Reward Card

adam6813 · ‎22-10-2025

Hello!

I have recently joined Plusnet!

I ordered my broadband ~4th October, and it went live on the 17th.

I believe there was a reward card detailed with the package offer.

Typically how long does it take for the reward card to be emailed to me?

If others have recieved a reward card, how long did it take for it to arrive in your inbox?

Thanks!

Christopher_G · ‎11-12-2024

Hi @adam6813

Welcome to the community.

You should receive a link to your registered email address within 10 days of activation. The email has a link on it to claim the reward card, then it should arrive with you within 30 days of claiming.

Keep an eye on your email inbox and junk/spam folder. If you haven't received the link by email after 10 days, let us know and we'll chase it up for you.

Plusnet Reward Card - Frequently Asked Questions

Chris

teletek · ‎29-10-2025

Hi

How do I post a similar message to be looked into please?

Townman · ‎22-08-2007

You just have!!!

Have you looked through Plusnet's help pages? See Plusnet Reward Card - Frequently Asked Questions | Help | Plusnet

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

teletek · ‎29-10-2025

Thanks Townman,

I took out Full Fibre 500 broadband in September for activation on 3rd October. However, I have received no correspondence from you regarding the reward card.

Townman · ‎22-08-2007

Received no correspondence from Plusnet.

I'm a customer / community member the same as you.

@Christopher_G or @Leanne_T should pick this up soon.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Leanne_T · ‎10-12-2024

Thanks @Townman for making us aware.

@teletek I have sent you a private message to get some details from you to help get the reward card looked into

Leanne.

twiggs58 · Wednesday

Hi PlusNet, I'm in a similar situation, my service went live on 27 November but I haven't yet received the email to sign up to receive the reward card. Could you advise please?

Christopher_G · ‎11-12-2024

Hi @twiggs58

Welcome to the community.

You should have had an email around 10 days after activation with a link to register for the reward card. If you've checked your spam/junk folder and definitely didn't receive it, please reply to the private message that I sent you and I'll get you some help.

Chris