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Engineer visit and billing

Quinny1
Hooked
Posts: 7
Thanks: 2
Registered: ‎28-07-2022

Engineer visit and billing

So. I join up, and set my engineer visit for Friday 12th August between 1pm and 6pm, with a request to make it nearer to the latter. I get a phone call to say the engineer will visit between 8am and 1pm. NOOOOOOO!!!!!!

I have requested the later time because nobody will be in. Replying to the telephone call has netted no response, so what do I do?

Secondly.

On my online chat before ordering, I was told that I could have unlimited fibre extra for £23pm, and when I paid the initial fee, it worked out at £24.99pm. I know it is only £2, but it is now the principal. I have spoken on the phone with 3 different people, provided a transcript of the online chat as evidence, and still nobody is acknowledging me. I am now at the point of cancelling the service within the 14 days allowed, and going elsewhere.

Are Plusnet always this bad?

Do any of the staff read this?

3 REPLIES 3
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Engineer visit and billing

Moderators Note
This topic has been moved from Broadband to My Order.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Quinny1
Hooked
Posts: 7
Thanks: 2
Registered: ‎28-07-2022

Re: Engineer visit and billing

Update:

 

Hopefully billing now sorted, so just the engineer query.

dazgee1965
Grafter
Posts: 27
Thanks: 9
Registered: ‎28-06-2022

Re: Engineer visit and billing

Plusnet have no control over an Openreach engineers schedule.
It's basically either an AM or PM booking .