Engineer visit and billing
07-08-2022 1:33 PM - edited 07-08-2022 1:36 PM
So. I join up, and set my engineer visit for Friday 12th August between 1pm and 6pm, with a request to make it nearer to the latter. I get a phone call to say the engineer will visit between 8am and 1pm. NOOOOOOO!!!!!!
I have requested the later time because nobody will be in. Replying to the telephone call has netted no response, so what do I do?
On my online chat before ordering, I was told that I could have unlimited fibre extra for £23pm, and when I paid the initial fee, it worked out at £24.99pm. I know it is only £2, but it is now the principal. I have spoken on the phone with 3 different people, provided a transcript of the online chat as evidence, and still nobody is acknowledging me. I am now at the point of cancelling the service within the 14 days allowed, and going elsewhere.
Are Plusnet always this bad?
Do any of the staff read this?