Hi there Glen, I've just taken a look into this for you and according to what I can see we haven't confirmed an appointment yet so I'm really sorry if the crossed wires about this are our fault. Did you get an email to confirm that at all?
It looks like there's some external work on the local network that needs to be done before the installation can be arranged, that's taking longer than we'd hope so apologies for that too. We should have an update on Friday for you so I'll make sure we get back to you with that ASAP and sorry for the disappointment today.
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