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Broadband still not activated

P707
Newbie
Posts: 1
Registered: ‎03-10-2022

Broadband still not activated

An engineer came round to sort my broadband around midday today. He said it would probably be activated after he completed the job (around 2ish). He left the router in and told me to keep an eye on the internet as it may come in in the next few hours. It’s been a while now and the light on the router is still orange. I’ve tried resetting, turning off and on etc. it very briefly turned blue but and said broadband connected on the hub but I still didn’t have an internet connection on my devices.

I really need this connection by tomorrow as I’ve gone around 10 days without internet and unable to join meetings for work etc. Can anyone help? Not convinced it will start by midnight
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2 REPLIES 2
Mav
Moderator
Moderator
Posts: 22,318
Thanks: 4,714
Fixes: 513
Registered: ‎06-04-2007

Re: Broadband still not activated

Moderator's note(s):

Thread moved from Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,542
Thanks: 10,222
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Registered: ‎21-04-2017

Re: Broadband still not activated

Hi there,

Sorry for the delay with your order, I can see it completed last night and you're up and running now? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet