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Email for Home Phone Order Cancelled

FIXED
mclharris
Newbie
Posts: 4
Thanks: 3
Registered: ‎26-11-2021

Email for Home Phone Order Cancelled

Hello,

 

I've just recently moved and have signed up to Plusnet, but have received an email saying Plusnet has confirmed I have cancelled my order for Home Phone when I haven't.

 

It says;

Account username: mclharris

We can confirm that your order for Home Phone has now been cancelled.

Should you wish to sign up for our Home Phone service in the future, you can do so though our website -
https://www.plus.net/upgrade_process.html

 

I'm expecting an installation date between the 14-16th December and have already paid. Is there a reason why my home phone order was cancelled?

 

7 REPLIES 7
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,094
Thanks: 7,594
Fixes: 1,278
Registered: ‎21-04-2017

Re: Email for Home Phone Order Cancelled

Fix

Thanks for your post @mclharris and welcome to our Community Forums.

I'm really sorry for the delay.

From what I can see our systems hadn't properly submitted it to our suppliers, so the order didn't go through.

I've replaced the order now and we should be able to confirm your engineer appointment date within 24-48 hours. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
mclharris
Newbie
Posts: 4
Thanks: 3
Registered: ‎26-11-2021

Re: Email for Home Phone Order Cancelled

Hi @Gandalf 

 

Thank you very much 😊

 

I will keep an eye out.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,094
Thanks: 7,594
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Registered: ‎21-04-2017

Re: Email for Home Phone Order Cancelled

No problem @mclharris

Let us know how it goes Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
mclharris
Newbie
Posts: 4
Thanks: 3
Registered: ‎26-11-2021

Re: Email for Home Phone Order Cancelled

Hi @Gandalf 

 

All sorted.

 

My home phone will be getting installed on the 7th and my broadband is set to become active on the 8th.

 

Thank you again for your help😁

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,094
Thanks: 7,594
Fixes: 1,278
Registered: ‎21-04-2017

Re: Email for Home Phone Order Cancelled

Thanks for getting back to me @mclharris

Awesome, no problem at all! 

Let us know how the engineer visit goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
mclharris
Newbie
Posts: 4
Thanks: 3
Registered: ‎26-11-2021

Re: Email for Home Phone Order Cancelled

Hi @Gandalf 

 

The engineer visit last week went well and I now have my phone and internet up and running without any problems.

 

Thanks again for your help with with my order, you really are a wizard lol 😉

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,037
Thanks: 399
Fixes: 90
Registered: ‎07-12-2017

Re: Email for Home Phone Order Cancelled

Hiya @mclharris, I'm pleased things went well, thanks for the update.

 

Also, no comment on @Gandalf being a real wizard (shhh, it's true!) Cheesy

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team