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Early service activation

FIXED
SamGC1
Newbie
Posts: 2
Thanks: 1
Registered: ‎22-09-2022

Early service activation

Hey guys,

 

I ordered Plusnet full fibre extra before I moved to new flat last Friday, activation date is by midnight of 26/9..

 

My router arrived today, was just wondering if there's any chance it can be activated sooner so I don't have to spend another full weekend without any broadband. 

 

Thank you! 

2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,619
Thanks: 10,177
Fixes: 1,606
Registered: ‎21-04-2017

Re: Early service activation

Fix

Hey Sam,

I've had a look for you and sadly we can't bring forward your activation as we're taking over an already working line that's with another provider. For these type of orders there's a minimum timeframe of at least 10 working days due to strict regulations so the supplier system won't allow us to, even if we tried. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
SamGC1
Newbie
Posts: 2
Thanks: 1
Registered: ‎22-09-2022

Re: Early service activation

No worries appreciate you getting back to me.