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Disappointed!

zb123
Hooked
Posts: 5
Registered: 03-11-2017

Disappointed!

At the time of placing the order I was promised activation within two weeks of the disconnection date from the previous provider. Then it was changed to two weeks within the phone line activation date which would’ve been by 3rd November. And then I was told it would be by 11th instead. Broadband connection is absolutely crucial for me so it’s causing a lot of hardship.
I’ve contacted the CS several times pleading with them to move forward the installation date but they won’t even try.
I feel I’ve been misled and mis-sold when placing the order. If this is the start I truly fear what the actual broadband service I will be getting for the next 12 months. Disappointed!
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,159
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: Disappointed!

Hi there.

I'm sorry to hear of your experience. It looks like it's due to engineer availability I'm afraid.

I can see this is in hand with one of my colleagues from our complaints team who is your case handler and will be doing everything possible to get this resolved as soon as we can.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
cyb_J
Dabbler
Posts: 15
Thanks: 6
Registered: 28-10-2017

Re: Disappointed!

@zb123 Please go to any or all of the below and review Plusnet service quality. You need to read the posts on this forum to have an idea of what you are getting into:

 


https://www.broadband.co.uk/broadband/providers/plusnet/reviews/

https://www.ispreview.co.uk/review/reviewAdd.html?id=244

https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring

 

zb123
Hooked
Posts: 5
Registered: 03-11-2017

Re: Disappointed!

Gandalf,

Thanks for your reply. Could you please update me on the progress of the order as I’m not getting any messages from plusnet or the ‘case handler’. Thanks
Shu123
Dabbler
Posts: 15
Thanks: 1
Registered: 25-10-2017

Re: Disappointed!

Lol all plusnet say is sorry. They are a flop. I'm still waiting for my internet. Everytime I call they say 'we are sorry, we will sort it out in 48h'. It's been a month n still no internet. Get ur money bk n move on.
Plusnet Help Team
Plusnet Help Team
Posts: 4,159
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: Disappointed!

@zb123

Your broadband order is due to complete on Friday.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
zb123
Hooked
Posts: 5
Registered: 03-11-2017

Re: Disappointed!

Thanks