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Delivery

Ikester213
Newbie
Posts: 3
Registered: ‎24-11-2019

Delivery

I ordered my fibre broadband package on the 9th of November and the service will go live on the 29th, when should I expect my router to be delivered ?
7 REPLIES 7
Browni
Aspiring Hero
Posts: 2,580
Thanks: 978
Fixes: 53
Registered: ‎02-03-2016

Re: Delivery

Normally it's a couple of days before the go live date.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,935
Thanks: 624
Fixes: 175
Registered: ‎27-04-2007

Re: Delivery

Hi there, I've just checked your account to be on the safe side and the router is due to be dispatched within the next few days and should arrive in time with you for activation. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Ikester213
Newbie
Posts: 3
Registered: ‎24-11-2019

Re: Delivery

Brilliant thank you, also I live in a set of flats, will they leave the router in the lobby or will they try to deliver to my door, as I'm at work during the day ?
Mav
Moderator
Moderator
Posts: 21,512
Thanks: 4,393
Fixes: 501
Registered: ‎06-04-2007

Re: Delivery

Moderator's note(s):

Thread moved from Fibre Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Browni
Aspiring Hero
Posts: 2,580
Thanks: 978
Fixes: 53
Registered: ‎02-03-2016

Re: Delivery

The routers are sent by Royal Mail in a package that should fit most standard sized letter boxes so it's up to your local postie what happens.
Ikester213
Newbie
Posts: 3
Registered: ‎24-11-2019

Re: Delivery

Ah okay, thank you for your help!
Beyhive
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 722
Fixes: 43
Registered: ‎25-02-2019

Re: Delivery

No worries @Ikester213,

Let us know if there is anything else we can help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team