Deliver Router to Alternate Address

[#1]

I'm moving into a student house in a few weeks and have signed up with Plusnet to get broadband for the new property. I have been told that my new router will arrive a few days before my service is due to go live, but there's a high likelihood the existing tenants will still be living there when this happens. Therefore I was wondering if I could get the router delivered to my home address instead of the new student house?

[#2]

Personally PN couldn`t do it for me as I work a 6 day week normally and I am never home to collect parcels.

[#3 · Accepted solution]

Hi there,

Absolutely, we can deliver your router to your home address.

Could you reply to the ticket I've created on your account Here with the address? I'll then arrange this for you.

[#4]

Good morning,

I have the same issue. I have just placed an order for broadband at a property that is currently unoccupied and I need the router to be sent to my home address. Can someone please help?

Josh

[#5]

Hi @billybudd,

Thanks for reaching out to us! I've raised a support ticket on your account concerning this, which can be accessed here. Please let me know once you've had a chance to read and respond to the ticket and I'll get back to you as soon as possible

[#6]

Thank you Alex, I have responded to the ticket you raised.

[#7]

No worries, I've picked this back up now. Just let me know if there's anything else we can help out with and I'll be happy to assist

[#8]

Thanks, that's perfect.