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Still awaiting new router

Posts: 7
Thanks: 2
Registered: ‎22-11-2017

Still awaiting new router

I agreed a new contract at the beginning of August and was promised a new router free of any charges due to a mix-up in my renewal quote. The router never arrived. I would have raised this issue with Plusnet earlier but have recently had a family bereavement. I have now been trying to phone at various different times of the day for the last two weeks to speak to someone but can never get through. I tried the web chat too but the robotic answers were usless. Is there a problem with the supply of these routers?

Plusnet Help Team
Plusnet Help Team
Posts: 16,736
Thanks: 846
Fixes: 216
Registered: ‎27-04-2007

Re: Still awaiting new router

Hi there, I'm really sorry to hear about your recent loss, apologies that the router hasn't reached you still. Could you send me a private message with your username please so I can look into it for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team