New order for returning customer. I've had a text saying my order has been delayed, but I'm not sure why - it doesn't say and I struggle to call during the day.
Also, do I need an engineer for the house still? Still got a phoneline, etc - is it just jumpers in the cab (fttc order).
I have the same problem! I'm a returning customer after a house move and also received a text saying there had been a delay to my order, with no explanation. I ordered on 19 Sept and got the text on 22 Sept. Since then I have tried to get through on the phone and on Live Chat, including during office hours, but I get an automated message saying 'We've checked your account and it hasn't been set up yet'. I know that!!! I need an engineer to install a phone line - it was due on 02 October but PlusNet cancelled and now I don't know what on earth is going on!