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Delay

Rippong
Grafter
Posts: 41
Thanks: 1
Registered: ‎23-12-2013

Delay

Hi,

 

New order for returning customer. I've had a text saying my order has been delayed, but I'm not sure why - it doesn't say and I struggle to call during the day.

Any ideas?

 

Also, do I need an engineer for the house still? Still got a phoneline, etc - is it just jumpers in the cab (fttc order).

 

Rgds,

4 REPLIES 4
MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,639
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: Delay

Hi @Rippong 

 

Ive looked into this for you and updated you account with further information - click here to view my ticket reply. 

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
Rippong
Grafter
Posts: 41
Thanks: 1
Registered: ‎23-12-2013

Re: Delay

What exactly does it mean if it's with the planning team? I'm non the wiser as to what that means.
OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Delay

Hi @Rippong,

 

I have provided an update for you here

 

Please let us know if we can be of further assistance.

 

Thank you.

 

 

ClaireGulliver
Newbie
Posts: 2
Registered: ‎01-10-2018

Re: Delay

Hi Rippong

I have the same problem! I'm a returning customer after a house move and also received a text saying there had been a delay to my order, with no explanation. I ordered on 19 Sept and got the text on 22 Sept. Since then I have tried to get through on the phone and on Live Chat, including during office hours, but I get an automated message saying 'We've checked your account and it hasn't been set up yet'. I know that!!! I need an engineer to install a phone line - it was due on 02 October but PlusNet cancelled and now I don't know what on earth is going on!