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Contract renewal query

FIXED
glb123
Newbie
Posts: 6
Thanks: 3
Registered: a week ago

Contract renewal query

Hello - I recently signed up for the 18-month broadband deal (£22.99) and had a confirmation email through, but today received another email reminding me to renew before my contract ends. From other people's experiences it sounds like it might just be a glitch, but could someone from Plusnet please confirm whether the original renewal has gone through or not - thanks!

6 REPLIES 6
Thrall
Pro
Posts: 418
Thanks: 74
Fixes: 12
Registered: ‎28-09-2020

Re: Contract renewal query

Did you receive a date in the email that the contract would start on, and is the contract showing as started when you log into your account online?

glb123
Newbie
Posts: 6
Thanks: 3
Registered: a week ago

Re: Contract renewal query

No date in the email - just the message that 'Your broadband product change is now complete', and confirming a few legal details etc. And my online account just states that I've got a fixed price unlimited fibre contract, which is what I have anyway, so I can't tell whether it's the new one or not (no dates or contract details there either). 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,266
Thanks: 5,929
Fixes: 989
Registered: ‎21-04-2017

Re: Contract renewal query

I've had a look into this and it seems something went wrong with the renewal in our system as it never actually went through. Can you try renewing your contract again online via your account? 

If you can post back afterwards to let me know I'll be happy to check it's gone through this time round.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
glb123
Newbie
Posts: 6
Thanks: 3
Registered: a week ago

Re: Contract renewal query

Thank you - I've just done it again.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,266
Thanks: 5,929
Fixes: 989
Registered: ‎21-04-2017

Re: Contract renewal query

Fix

Cheers, looking a lot better now! Your new contract's set to begin tomorrow.

Let me know if there are further issues or anything else you'd need help with (I've just posted on your other thread)

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
glb123
Newbie
Posts: 6
Thanks: 3
Registered: a week ago

Re: Contract renewal query

That's great - thanks!