Changed to Fibre was supposed to go live yesterday
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Changed to Fibre was supposed to go live yesterday
08-11-2017 4:42 PM - edited 08-11-2017 4:45 PM
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Hi I have recently changed to fiber broadband it was supposed to go live yesterday but it hasn't and I haven't had any updates. can i please have an update on my order?
Re: Changed to Fibre was supposed to go live yesterday
08-11-2017 4:46 PM - edited 08-11-2017 4:47 PM
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Hi there and welcome to the community forums.
It looks like your upgrade has been delayed to the 16th because of engineer availability in your area.
I'll send out your router now, just to make sure it arrives in time.
EDIT: I see your router has already been sent out.
Re: Changed to Fibre was supposed to go live yesterday
08-11-2017 4:48 PM
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Hi thank you for the reply. I will not need a router I already have a plusnet router.
Re: Changed to Fibre was supposed to go live yesterday
08-11-2017 5:11 PM
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Which router do you have? The one they normally supply for ADSL will not work on Fibre.
Re: Changed to Fibre was supposed to go live yesterday
08-11-2017 5:42 PM
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How do I find out if I have the right one?
Re: Changed to Fibre was supposed to go live yesterday
08-11-2017 5:53 PM
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Have a look on the Help Pages here if you have the Hub One router you are OK, if not, you will need one.
Re: Changed to Fibre was supposed to go live yesterday
08-11-2017 10:16 PM
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I do have the right one thank you for you're help.
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