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Change Activation Date

jackjohnthom
Interested
Posts: 2
Registered: ‎06-01-2020

Change Activation Date

Hi I am set to leave BT on 24/01/2020 but have just found out that my contract for phone plus broadband with them doesn't expire until 16th of February.

Will I be able to update the Plusnet activation date online myself, or could someone here please help with that?

 

3 REPLIES 3
LordFoul
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: Change Activation Date

Hi @ jackjohnthom,

 

Thanks for getting in touch, I appreciate your query.

 

I'll be happy to get the dates changed for you. Can you please access your change request via the Member Centre to confirm the date then let me know here that you have done so, and I'll get the change sorted out for you.

 

Thanks - LF

jackjohnthom
Interested
Posts: 2
Registered: ‎06-01-2020

Re: Change Activation Date

Many Thanks, I have just added a response to the ticket in the Member Centre to confirm I would like to change the install date to 16/02/2020.

 

LordFoul
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: Change Activation Date

Hi @ jackjohnthom,

 

Thanks for coming back to me. I've arranged that and will come back to you once I have a commitment date from our suppliers Openreach.

 

Let me know if you need anything in the meantime.

 

Thanks - LF