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Missing activation date

Matt2020
Interested
Posts: 1
Registered: ‎06-01-2020

Missing activation date

I have had my phone line switch over today and I was expecting the broadband to follow soon after. At present it still indicates broadband as in progress but I don't have any activation date specified. I had a text with an empty space for the date and looking on my account I can only see a string that hasn't been populated.

Any ideas as to when I could expect the service to go live?
2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 9,640
Thanks: 4,330
Fixes: 346
Registered: ‎30-06-2016

Re: Missing activation date

@Matt2020  Welcome to the forum.

You can check for yourself by putting your phone number in here. https://my.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker

If you read through you should see a reference to an open order and a completion date.

That is the currently programmed date.

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LordFoul
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: Missing activation date

Hi @ Matt2020,

 

Thanks for getting in touch.

 

I appreciate your query and having looked into your broadband order I can confirm you should now be online.

 

Let us know if you need anything further.

 

Thanks - LF