Showing results for 
Search instead for 
Did you mean: 

Missing activation date

Posts: 1
Registered: ‎06-01-2020

Missing activation date

I have had my phone line switch over today and I was expecting the broadband to follow soon after. At present it still indicates broadband as in progress but I don't have any activation date specified. I had a text with an empty space for the date and looking on my account I can only see a string that hasn't been populated.

Any ideas as to when I could expect the service to go live?
Posts: 11,533
Thanks: 5,131
Fixes: 414
Registered: ‎30-06-2016

Re: Missing activation date

@Matt2020  Welcome to the forum.

You can check for yourself by putting your phone number in here.

If you read through you should see a reference to an open order and a completion date.

That is the currently programmed date.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: Missing activation date

Hi @ Matt2020,


Thanks for getting in touch.


I appreciate your query and having looked into your broadband order I can confirm you should now be online.


Let us know if you need anything further.


Thanks - LF