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Cancelled order

harrym
Newbie
Posts: 1
Registered: ‎01-03-2023

Cancelled order

Hello,

 

I placed an order for a plusnet mobile (Order Reference - 3337544) and 3 days later got a message that says

 

> Unfortunately, we’ve not been able to proceed with your order based on the details you provided during sign-up. 

Can someone help with what this typically means? I can't think of anything that would have gone wrong here.

 

Thanks in advance,

Harry

2 REPLIES 2
jab1
Legend
Posts: 16,984
Thanks: 5,429
Fixes: 253
Registered: ‎24-02-2012

Re: Cancelled order

Ring Plusnet and ask them.

John
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,872
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Cancelled order

Hi Harry, 

 

This can happen if there's been an issue either with credit checks or some of the details submitted to us, please feel free to send me a PM with your mobile number and I'll take a look for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team