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£23.99 have been deducted from my credit card but I can't complete my order.

thaveec
Dabbler
Posts: 13
Registered: ‎28-02-2023

£23.99 have been deducted from my credit card but I can't complete my order.

I placed my order on Feb 27th and £23.99 have been deducted from my credit card. Then, the web page asked me to fill in bank account information for monthly payments but I couldn't complete the form immediately. Later on, I tried to go back to that page to fill in my bank account page but I can't access that page anymore. It seems that my order has not been completed and my account has not been created. I can't get back to complete my order. I understand that my order no. is 27727236.

3 REPLIES 3
csmith94
Plusnet Help Team
Plusnet Help Team
Posts: 367
Thanks: 136
Fixes: 26
Registered: ‎01-12-2020

Re: £23.99 have been deducted from my credit card but I can't complete my order.

Hi there!

 

Thanks for getting in touch, hope you're doing ok Smiley 

 

I'm sorry to hear you're having a bit of hassle signing up, did you ever receive a welcome email that details your contract and package? 

 Curtis Smith
 Plusnet Help Team
thaveec
Dabbler
Posts: 13
Registered: ‎28-02-2023

Re: £23.99 have been deducted from my credit card but I can't complete my order.

I only received one email as in the picture.Summary-1.png

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,906
Thanks: 1,522
Fixes: 479
Registered: ‎01-01-2012

Re: £23.99 have been deducted from my credit card but I can't complete my order.

Thanks for that @thaveec 

The pre-contract information is an e-mail we send before you complete the signup so you have a copy of what you agreed to.

Based on what you've said, it's likely the money is in a pending state with your bank so they can return the money to you if you contact them.

If you're still wanting to join us you'll need to sign up online again 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team