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Can't send router?

FIXED
7up
Community Veteran
Posts: 15,830
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Registered: ‎01-08-2007

Can't send router?

We've moved. Apparently it's full fibre here, cust service rep on phone said they'd send engineer to do their thing including drilling a hole through the wall.. (even though there's a modern here already installed)..
A day later were told that the router can't be sent as the system won't allow it but we're still being charged from the day the engineer came.
Sent pm to @bobpullen but no reply.. can someone help please?
I need a new signature... i'm bored of the old one!
4 REPLIES 4
Baldrick1
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Re: Can't send router?

Moderator’s Note

This topic has been moved from Full Fibre to My Order

Moderator and Customer
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If it fixed it,  help others - select 'This Fixed My Problem'

bobpullen
Community Gaffer
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Registered: ‎04-04-2007

Re: Can't send router?

Fix

@7up - I've replied to your PM.

In the meantime, the Hub One can be used by running an ethernet cable from it's dedicated WAN port to a LAN port on the ONT.

Bob Pullen
Plusnet Product Team
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7up
Community Veteran
Posts: 15,830
Thanks: 1,587
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Registered: ‎01-08-2007

Re: Can't send router?

Thanks Bob, just plugged in the hub 1 and we're online!

Call centre person needs your expertise loll 

Thanks again!

 

 

 

 

I need a new signature... i'm bored of the old one!
RobPN
Seasoned Hero
Posts: 5,114
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Registered: ‎17-05-2013

Re: Can't send router?

Welcome to the FTTP club @7up  Thumbs_Up