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Cancellation of order

isamt
Hooked
Posts: 6
Registered: ‎10-01-2022

Cancellation of order

I had received a text message last night stating my broadband order had been cancelled for no reason after already waiting to be connected since 15th December 2021. My order status is also showing a fault with my line even though this had already been checked. I have attempted to cancel any further orders and terminate my contract as I have not received a service in weeks of signing up and cannot sustain this as my family work from home but I keep getting hung up on after waiting 30 odd minutes on the line.

 

On this basis, please cancel any further orders as I will be switching to a reliable provider who has already confirmed they will have me up and running next week.

1 REPLY 1
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Cancellation of order

Hello @isamt

Thanks a lot for getting in touch and I'm really sorry to hear about the delay in the provision of your services.

I've just sent you a rather detailed email which clearly explains what has gone on with the provision of your service. Please have a read of it and get back to me on here with your response.

I'm around until 20:00 today. Smiley

 Adam
 Plusnet Help Team - Leeds